Refund Policy

If you paid for an order and request cancellation before production has started, we will generally approve a refund unless there is evidence of abuse, fraud, or policy violation.

If we cannot generate or deliver the purchased digital gift because of a technical issue, we may retry, manually review the order, offer a corrected delivery, or return the credit. Refunds are reserved for exceptional cases such as duplicate charges, confirmed payment errors, or situations required by applicable payment processor records.

If a paid song has been successfully generated and made available, refunds are not provided solely because of subjective creative preference. Paid digital song gifts involve generation costs and become available for listening, sharing, and MP3 download after unlock. We may still offer a technical retry, correction, or credit return when there is a confirmed system or delivery issue.

Monthly and yearly plans can be cancelled through the billing portal linked from My Songs. Cancellation stops future renewal. Previously paid subscription fees are not refunded, including the current billing period. Credits already used to generate songs are not refundable. Confirmed technical failures may be retried or credited back.

AI-generated music is inherently variable. Refunds are not guaranteed solely because you dislike a subjective creative result after a usable gift has been generated and delivered. We may offer a retry or correction at our discretion.

Orders that request prohibited, unlawful, NSFW, harmful, infringing, deceptive, or abusive content may be refused, cancelled, or refunded at our discretion.

Email support@aisonggifts.com with your order email, receipt or order ID, and a short explanation. We aim to respond within 3 business days. For payments processed by Creem, refund records may also be handled through Creem as merchant of record. Subscription cancellation requests should use Manage billing in My Songs when available.